Thesis - Information Operations in Strategic, Operational,...

NAVAL POSTGRADUATE SCHOOL Monterey, California THESIS INFORMATION OPERATIONS IN STRATEGIC, OPERATIONAL, AND TACTICAL LEVELS OF WAR: A BALANCED SYSTEMATIC APPROACH by Bunyamin Tuner September 2003 Thesis Advisor: Thesis Co-Advisor: Daniel Boger Steve Iatrou Approved for public release; distribution is unlimited. THIS PAGE INTENTIONALLY LEFT BLANK REPORT DOCUMENTATION PAGE Form Approved OMB No. 0704-0188 Public reporting burden for this collection of information is estimated to average 1 hour per response, including the time for reviewing instruction, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden†¦show more content†¦Analysis of the role of information in a conflict in the context of information superiority provides the foundation of the thesis. DOD’s IO core, supporting, and related capability based approach was used in the analysis of each level of warfare. Strategic, operational, and tactical level IO were analyzed by matching relevant IO capabilities with the IO effects desired at the respective levels. Sample systems were provided for each capability when appropriate. IO efforts in Operation Desert Storm and Operation Allied Force were analyzed. This thesis concluded that a balanced systematic approach to IO through its integration at all three levels of warfare will produce much better results than the uncoordinated cases in order to exploit the integrative effect of IO on the instruments of national power and the military capabilities at different levels of warfare. v THIS PAGE INTENTIONALLY LEFT BLANK vi TABLE OF CONTENTS I. INTRODUCTION........................................................................................................1 A.Show MoreRelatedThe Strategy And Its Implementation1247 Words   |  5 Pagesdetermination The roots of the concept of strategy in war go back centuries, including Sun Tzu 500 BC and Karl von Clausewitz 18th century. From, which an historical body of literature was established in business sciences and business management, including and the concept of competitive advantage created by Michael Porter has strongly criticised this development firmly in his article (1996) by saying â€Å"that the operational efficiency or tactical decision making on strategy†. According to McKiernanRead MoreThe Army War College1702 Words   |  7 Pagesof Parameters, the US Army War College Quarterly, Major General (MG) Richard A. Chilcoat, the 43rd Commandant of the Army War College, published an article describing a new period of development in the college’s illustrious history. He named this era the â€Å"Fourth† Army War College (USAWC) that would best prepare strategic leaders for the early 21st century by largely using the power of the microprocessor and other Information Age technologies. An updated USAWC Strategic Action Plan guided the changeRead MoreStrategic Success And Mission Failure Of Operation Ivory Coast2305 Words   |  10 PagesThesis The purpose of this paper is to examine a historical battle utilizing the four steps of battle analysis to provide an alternate outcome. This paper will define the battle, review the settings, describe the actions, and assess the significance of the actions for Operation Ivory Coast. Furthermore, this paper will relate the causes and effects of essential elements critical to the tactical success and mission failure of Operation Ivory Coast. Ultimately, all contributing factors will coalesceRead MoreCulture-Bound Consumer Behavior3727 Words   |  15 Pagesoverall risk level is based on ____. 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It is strategic rather than tactical i.e. it is a corporate marketingRead MoreIslamic Way of warfare23558 Words   |  95 PagesDEFINING ISLAMIC WAY OF WARFARE AND ITS COMPARISON WITH AL QAEDA DOCTRINE A thesis presented to the Faculty of the U.S. Army Command and General Staff College in partial fulfillment of the requirements for the degree MASTER OF MILITARY ART AND SCIENCE Military History by MAJOR INTEKHAB HAIDER KHAN, BANGLADESH ARMY M.S., Bangladesh University of Professionals, Dhaka, Bangladesh, 2011 Fort Leavenworth, Kansas 2012-01 Approved for public release; distribution is unlimited. REPORTRead MoreStrategic Management Process12814 Words   |  52 PagesSTRATEGIC MANAGEMENT PROCESSS Strategic or institutional management is the conduct of drafting, implementing and evaluating cross-functional decisions that will enable an organization to achieve its long-term objectives[1]. It is the process of specifying the organization s mission, vision and objectives, developing policies and plans, often in terms of projects and programs, which are designed to achieve these objectives, and then allocating resources to implement the policies and plans, projectsRead MoreSwot Analysis of Logistics Company15634 Words   |  63 PagesSWOT ANALYSIS OF THE LOGISTICS PROCESS OF SHUN YUE CEMENT COMPANY LIMITED Thesis JIA NI CHEN Degree Programme in International Business International Marketing Management Accepted ___.___._____ __________________________________ 1 SAVONIA UNIVERSITY OF APPLIED SCIENCES Business and Administration, Varkaus Degree Programme, option Bachelor of Business Administration, International Business, International Marketing Management Author(s) Jia ni Chen Title of study SWOT analysis of the logisticsRead MoreInsurgency4485 Words   |  18 PagesEgyptian Revolution of 2011.[3] Where a revolt takes the form of armed rebellion, it may not be viewed as an insurgency if a state of belligerency exists between one or more sovereign states and rebel forces. For example, during the American Civil War, the Confederate States of America was not recognized as a sovereign state, but it was recognized as a belligerent power, and thus Confederate warships were given the same rights as United States warships in foreign ports.[4][5][6] When insurgencyRead MoreAbstract: Strategic Contingency Planning23625 Words   |  95 PagesABSTRACT STRATEGIC CONTINGENCY PLANNING By Karen Scott-Martinet Fall 2006 The objective of this study was to develop a strategic contingency planning model to be used to fully incorporate emergency management and business continuity into organization structures. (For the purpose of this study, Emergency Management and Business Continuity were collectively referred to as â€Å"contingency planning.†) Presently, contingency planning is mainly done on an operational or tactical level. Current

Power, Gender Roles, And Wealth - 1607 Words

Killing, rape, and power have played a huge role in a human life. Why is war a huge problem? People are being killed, and being tortured every single day because of a violent act. Most people in the Ancient World are being taken for granted and their power is being taken away from them. In todays world there are so many new technology, different ways of living, and several new opportunities. This new period of time isn’t what is bringing people to war. War started happening long before. Even long before the war, hierarchy began to develop in the Ancient world, but wait a second what is hierarchy? Hierarchy is primary define as a system in which certain people are arranged according to their status, or how much authority they have. You†¦show more content†¦The Nile River had the natural irrigation. The society was hierarchical, but less centralized, less urbanized. Egypt in compared to Mesopotamian they were very stable, optimistic and conservative, far less emphasis o n slavery. What is civilization? Civilization is relatively a large population, specialization, and regulation, etc. The partnership with the river valleys increased the large population, and specialization. The two early civilizations are Mesopotamia and Egypt, which brought consequences based on stability vs. inequality. A hierarchy is a â€Å"rule of a high priest† when King Hammurabi of Babylon took over Mesopotamian he accomplished a law and his law code which was called â€Å"Hammurabi’s Code† (1800 B.C.E) gave us a portion view of the daily life of the ancient urban society. Even though the law code gave us an idea of people’s justice as well as punishment and discrimination it was noted that they didn’t always write everything that was happening. Why write a law code? Law codes are easy to follow and keeps everyone on the same page, but it is clear people don’t always follow the rules. Moreover, the law code help people express their concerns about the society, it was clear that not because they had a concern everyone who in the community had the same concern. For example, a couple of laws that were mentioned in Hammurabi’s Code were â€Å"6. If a man steals valuablesShow MoreRelatedMale Daughters Femals Husbands Essay1338 Words   |  6 Pagesbecause I have always been curious about the role of women in non western countries and why they were viewed as being subservient to men by their own as well as the western world. Ifi Amadiume, a Nigerian sociologist with a London University doctorate, conducted research in her own family area to study gender and sex in an African Society. Challenging the received orthodoxies of social anthropology, Ifi Amadiume argues that in precolonial society, sex and gender did not necessarily coincide. In the bookRead MoreJane Eyre, By Charlotte Bronte1143 Words   |  5 Pagesan uneven distribution of wealth among people in the Victorian Era, creating this gap between th e rich and poor. Social class in British society was made of the lower, middle, and upper class. Brontà « implemented characters like Mr.Brocklehurst and the Reeds to show that characters that were high in class and supported the social hierarchy were not good people and are not usually rewarded. The main character and protagonist, Jane Eyre, has challenged the view that wealth is equivalent to superiorityRead MoreGender Roles in a Streetcar Named Desire Essay1042 Words   |  5 PagesGender Roles in A Streetcar Named Desire Throughout history empowerment and marginalization has primarily been based on gender. In the play A Streetcar Named Desire, this idea of empowerment is strongly flaunted. 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Factors such

Behavioral Management Free Essays

Today most of the organizations are struggling to provide the employees a vivid and transparent way to achieve individual success, just because they avoid prospects to evaluate their behaviors. This situation raise different questions of what procedures to follow and what necessary measures have to be taken to be prominent and what parameters must be set to carry on with routine jobs in a smooth and efficient manner. For example, mutual discussions with the employees to find out their prospective and to know how they conceive given directions play key role to move ahead in any task professionally. We will write a custom essay sample on Behavioral Management or any similar topic only for you Order Now In numerous organizations, employees face difficulty to make friendly relation with their superiors or managers. They could not explain their intentions, although most of them want to be an outstanding performer but either their job task does not match their capability or some times their performances can not be recognized by their bosses. Even though in some cases, if they would succeed to show their performances and efficiency before their superiors, the management then, behaves like an ordinary manner, which causes depression among the workers eventually make them de-motivated. â€Å"It’s easier to sell something to a group which has already invested in the product. Codes of conduct are an important first step to managing ethics in your workplace. † (Priest, 1999) Many employees even don’t have any knowledge about what management expects from them unless there are being told by their bosses to make them active and self-accountable. Most employees come to know about their performance appraisal with negative/worse seniors, when they are given a walking paper. Managers would move into fewer dilemmas, how to manage behaviors of their staff. Employee Performance Conventional performance management approaches are followed by several organizations based on their nature of businesses and sizes. If employee X and employee Y do their jobs and both have different nature and different ways in which they conceive their assignments. But management as a whole carries out similar rules and regulations for every employees and expects that every employee will behave monotonously. A little consideration of the issue enables us to get the conclusion that the execution is not preservative, and a amount of the factors that impress an individual’s behavior are not handled directly by case-by-case approach. We are commencing to comprehend that performance is appeared due to the result of work system, and all its components, not just every individual employee. Employees impress each other’s capabilities to do their single job projects. One bad fish can spoil the environment of the whole pond; similarly a bad employee can actually affect on many others, whereas a nice employee may not only act his/her own work, but also make a helpful hand to the others. The success of work depends upon the attitude towards argument, disagreement or disliking regarding at one’s job premises or at home. When the rules of communication would be learnt that how should argue and fight fairly, the positive difference can be seen in the relationships and others recognize the same in a friendly manner. It is even more significant if there is an appropriate association between supervisor or manager and staff member to increase behavioral skills and develop teamwork. One way of imagining this is that as the staff member works for the boss, the boss also works for them. In realistic terms, that possibly mean creating and getting resources so the employee can be successful, driving out barriers, treating troubles directly handled by the boss but not influence-able by employee, etc. It is called bi-directional influence. Barriers In Behavioral Management There are some unintelligent things that Managers do and they often destroy individual-behavior-evaluation-system. Mostly they take help from Admin. or H. R. Department in preparing the appraisal of the employee, that situation destroys the worth of performance evaluation procedure. Some negative approach between management and employee as under: – Untrained Managers In The Course When a case for misbehavior or unethical attitude of employees is sent to the manager of concerned department, the concerned manager does not take such cases on a professional ground. Upon shouting of the evidences, the managers often take wrong decisions based on no deep research and just listening to other employees. â€Å"Although no â€Å"hard† data support allegations of malicious behavior by laid-off workers, we can speculate that having management personnel accompany laid-off workers to their workstations and then escort them off the premises may provide a certain degree of protection against reprisals. † (Lewis, 2004) This situation often creates an unhealthy behavioral environment and employees to not take assignments willingly. Managers require a thorough training about the appraisal and its importance within the organization. In absence of this awareness, one gets an empty paper pursue. â€Å"It seeks to guide managers as they try to behave ethically and socially responsibly, without jeopardizing their careers or companies. † (Schminke, 1998) Untrained Employees It is essential to train employees in their part of the assessment course because it only works when both employee and manager work jointly, in affiliation. Both employee and manager require grasping the same realizing bout the purpose of making appraisal, about its preparation and anticipations from them. â€Å"We have chosen to use face-to-face training because we can model behaviors and have our participants practice, review and practice again. † (Tyler, 2008) One cause managers delay in respect of preparation appraisals is that believe it as dissipate of time even don’t care to see the points, mentioned in the said forms. Unluckily, most organizations consider it’s only an inquiry of dictating, screaming or supplicating managers to get them completed. If the managers sense the forms are beneficial, they must do them. There is only way to get them done is to make them beneficial. One-Sided approach Consider the problem for management if each and every manager employed a different form, or different procedure, how would it be kept on one track and organized the same. Problem is that the management anticipates managers to employ a single instrument for every one, frequently a rating form. This sort of rigidity deals with lodging problems. Unluckily, management gets trapped with the obligations of acquiring appraisals prepared by managers. Possibly it is not their liability but it is a firm sign that the prevailing system is unsuccessful. â€Å"Without a people-based information management system to acknowledge and support the interrelatedness of all areas of behavioral risk, the movement from internal to external models will continue. † (Johnson, 2004) Every manager is evaluated on a number of things in an appropriately operating organism, one of that would be accomplishment of the functioning management and appraisal process. The obligation stands with the management. If the responsibility is not driven out by the manager, the concerned boss ought to be assessing the manager. Conclusion Whilst grading may appear to afford an accusative way of assessing, the grading themselves is only as better as the standards employed to enhance behaviors of employees. They could be misleading, seeming to appear that there is a purpose valid assessment process in progress, in real, it does not happen. The worth of an employee regarding equal standing with another in the group is immaterial to the progress of any organism. It doesn’t make any difference that whether a folk is the most excellent or the most horrible towards the job, the only matter is his/her complete involvement to the objectives of the organization. The grading system can ruin the morale and faith of an organization, with the reason it is too hard to grade objectively, and employees almost disagree with such kind of grading. The cause is that many of employees think that they are well above average in work efficiency. References Lewis, Gerald. (2004). A subtle form of workplace hostility. The Journal of Employee Assistance. April edition. Kalinoski, Glenn J. (2005). HR firm finds niche in leadership. Westchester County Business Journal. October edition. Johnson, Robert B. (2004). Behavioral risk: a systemic approach: The Journal of Employee Assistance. September edition. Priest, Jim T. (1999). Managing business ethics. The Journal Record. Oklahoma City. January 15th. Schminke, Marshall. (1998). Managerial Ethics: Moral Management of People and Processes. Mahwah, NJ: Lawrence Erlbaum Associates. Tyler, Kathryn. (2008). Generation gaps: millennials may be out of touch with the basics of workplace behavior. HR Magazine. January edition. How to cite Behavioral Management, Essays

Hotel & Hospitality Management CITY INN

Question: Description of your idea/recommendation what is the loyalty/CRM program? What are the features? Does it need software or other CRM program to track data? If so what is the cost? What to customers get? Answer: In this project, the topic is based on the CITY INN hotel Khulna Bangladesh that provides better services and makes higher prices in the existing hotel. Talking about the background information, the location of the hotel is in B-1, B-1(Ka) Mojid sarani KDA C/A, Khulna. The managing director is Md. Alamgir Hossain and the panels of directors are Salina Akhter and Md. Wahidur Rahman. The total land is 30 decimal and the owner of the land is City inn ltd. The website of the hotel is www.cityinnltd.com. It is a 9 storied and 3 star international standard hotel. Here, the number of rooms is 106, which includes 2 presidential suits and 35 executive suits (Goodey). The employees are around 170+8 and the occupancy rate is from 50% - 60% corporate business, 15% travelers, 5% group travelers, 15% leisure and 5% others. CRM is a software program that covers a broad category of applications and software designed to help the business in managing customer interaction and customer data. It also access business information that automates marketing and customer data on managing employee and partnership relationships (Tohidi and Jabbari). It is observed that City inn hotels do not provide loyal programs because this tool does not provide customer to business relationship. In order, front office can be a part of CRM to track data if there may be a focus on front desks attention to provide training tips and measuring the results to facilitate the revenue streaming. Depending on the features, region, additional requirements, and optional features, CRM can cost free or it can be of 1000$. Customers get CRM by purchasing online and modifying it to generate business (Yack). To improve the hotel requirements, CRM would make plans, integrate better customer satisfaction, and increase revenues of the hotel through monitoring, segment targeting, giving referrals and making better decisions with the reports. Additionally, when cricket match is organized, most of the revenues come through advertising process. Moreover, when cricket players do not find bars in Bangladesh, they have to order from liquor shops to drink. The specific idea is to implement a CRM that will help to change the system and monitor improvements in hotel requirements. The idea should be implemented for better customer satisfaction. The hotel is solving the problem to improve its CRM, which will increase better facilities in terms of revenue, customer loyalty and market share. Reference List Goodey, Paul. Salesforce CRM. Birmingham: Packt Publishing, 2013. Print. Tohidi, Hamid, and Mohammad Mehdi Jabbari. "CRM In Organizational Structure Design". Procedia Technology 1 (2012): 579-582. Web. Yack, David. CRM 2013 Quick Start. Colorado Springs: We speak you learn, 2014. Print.